FAQs

1.Confidentiality

1.1. Information about confidentiality

Confidentiality is the key to our customers. Once you’ve virtually stepped into our website, be sure your security and confidentiality is guaranteed in compliance with our established policy. We highly respect your privacy and our reputation, too. This is the reason why all our contacts are safely stored and all the operations are performed with maximum discretion. We just have to collect some data concerning you for arranging shipping and keeping in touch with you for further actions (transportation, delivery, final distribution, your opinion, review, etc).

1.2. Is the postman aware of what is inside the parcel?

No way. The parcel contains only your shipping details (address and name).

1.3. How about the billing statement? What shows up on the bill?

Payment (the sum of money you’ve spent for your acquisition).

1.4. Do you share the information related to those clients who have bought a product online?

No, we never share this information.

2. How can I place an order?

Once you’ve found the product you want to purchase, click the BUY button. The item goes to Shopping cart. Then click the CONTINUE TO CHECKOUT button to fill in the information required. Fill in your credit card information for secure payment system. Once the order have been placed, you will receive a confirmation of your successful order processing.

2.1. Payment methods.

You can make an order online using your Visa, Mastercard credit card and other types of payment means.

2.2. Is it safe to pay online?

Do note that you do not pay us but the credit card company’s secure server. So your credit card number cannot be intercepted and your personal data is 100% secured. All the information provided by you during the shopping process is encrypted by our credit card company. Your credit card details are not available for us and they are used only with the purpose to process your order online. We collect your personal information only for processing an order and for Money Back Guarantee service.

2.3. I hadn’t receive my order yet, what does it mean?

You may always contact our customer support service if you have any question regarding your order. Our customer support representative will solve the problem as soon as possible.

2.4. I did not receive any confirmation email. Did my order go through in this case?

Please check you email address more accurately while placing an order. This address will be used for contacting you about the order, product, for clarifying the shipping address and also for sending you confirmation letters about your order. If you did not receive any confirmation letter, please contact our customer support representative! They will solve the problem and send you your confirmation letter once again.

2.5. How should I sign up to be a regular customer?

Press Sign In button (it is located near Home button on the pink-colored panel) and then press Registration. After filling in the necessary information, you become a registered user. Welcome to Desiresecrets.com!

3. About product.

3.1. Quality and safety

Our products are of high quality and safe to use. They are sold for the intended use only. We are not responsible for any physical harm caused by any of the products sold herein.

3.2. Do new items appear?

We permanently renew our stock. As soon as a novelty appears, we try to share it with our customers.